shipping & returns

shipping policy

SHIPPING

Free Standard Delivery + Handling Time = 1-5 business day 

Domestic Delivery + Handling Time =1-5 business days 

International Deliveries + Handling Time =1-7 business days

We are committed to improving our service and our customers' shopping experience. We use different methods of delivery to different countries to ensure the safety and convenience of the transport. We are able to deliver our goods to most countries in the world.Once your order has been placed it will take us 1-2 business day to process your order .Once your order has been processed and shipped out a tracking # will be send to your email  .The tracking number will enable you to see your product through the shipment transit until its delivered to your address.

We ship through various carriers like DHL ,EMS ,Canada Post ,Fedex ,UPS.

Note; All missing deliveries or product damage we will reship the products at no extra cost .

Disclaimer; Providing us with the wrong mailing address will be subject to non-redelivery 

return & exchange policy

RETURN

 

Hassle free returns & exchange.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:
Gift cards,Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
products with obvious signs of use that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery.

Note ; Customer is responsible for the return delivery fee .Please return products to the address on the parcel.Our return address 27 United Square Scarborough M1B 2B9 , or contact our customer service for more help at info@caldinefashion.com , our live chat or call us.

EXCHANGE 

We accept exchanges on most of our products except the products outline above.Exchange due to Size , Style and Colour are all welcome.we also replace products that had been defective or damaged. we advice before placing your order please check our size chart to get the right size.If you have doubts kindly contact our customer service via our Live chart , Email or phone number for assistance .

REFUNDS  (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 

info@caldinefashion.com