This is the time it takes to get your order ready to leave our supplier. This includes preparing your items, performing quality control, and packing for shipment. We will give priority to items marked “Priority Dispatch”, but in orders with more than one item, the processing time will be based on the item with the longest processing time. Our processing times usually takes 2-3 business day. Shipping doesn’t include the processing time. The shipping time is decided by the shipping method you choose and the distance of your destination. Public Holidays and days like Boxing days ,Black Fridays might cause some delays on processing time.
If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or submit a ticket with as much detail along with the error messages.
Signature is required when we ship all orders to make sure you receive your orders and to avoid any missing parcels, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.
It depends normally customers will not be charged of any additional fees via regular mail. With increasingly strict customs inspection, sometimes customers may have to pay tariff especially for international shipments.Please check with your local custom in regards to this small fee paid .Caldine Fashion is not responsible for small custom tariffs.